FAQ
GENERAL
WHAT INDUSTRIES DO YOU SPECIALIZE IN?
At MuseBoard Branding Agency, we specialize in crafting exceptional brand identities and strategies for businesses across industries such as lifestyle, wellness, health, beauty, fashion and service providers. We are passionate about creating sophisticated brands that resonate with discerning audiences, elevate market presence, and deliver lasting, high-value experiences.
While we focus on these industries, we also welcome the opportunity to tackle new challenges. If your business falls outside these sectors, we’d love to discuss how our expertise can elevate your brand and see if we’re the right fit. We thrive on working with diverse luxury businesses.
HOW DO I KNOW YOUR AGENCY IS THE RIGHT FIT FOR MY BRAND?
The most important factor is that you connect with our design style, as we will be crafting the visual identity, website design, and/or brand collateral for your brand.
First, We invite you to explore our website and portfolio to get a sense of our aesthetic and our approach to design. If it resonates with you, we’re likely to be a great match!
Next, we encourage you to visit our Services and FAQ pages, where you’ll find answers to key questions about our offerings, including investment details, deliverables, our process, and holistic approach.
If everything feels aligned with your vision, we’d love for you to fill out our Inquiry Form here to start the conversation about your brand transformation.
We also love a good challenge! If you have any questions about our style or approach, we encourage you to reach out through our Inquiry Form here. We’re excited to discuss your project and vision to see if we’re aligned.
HOW LONG DOES A TYPICAL DESIGN PROJECT TAKE?
The timeline for each of our design projects varies depending on the scope and complexity. We understand that each brand is unique, and every project has its own specific requirements. This is why we don’t believe in a one-size-fits-all approach. Instead, we tailor our process and timelines to meet the distinct needs of your brand, ensuring that every detail aligns with your vision while respecting a reasonable timeframe.
To give you an idea of what to expect:
- Brand Identity Design Projects typically range from 2-6 weeks, depending on the complexity and scope.
- Web Design Projects generally take 3-8 weeks, depending on the level of customization, number of pages, and integrations required.
- Brand Collateral Design typically ranges from 1-2 weeks, depending on the project's scope and detail.
For a more specific timeline tailored to your needs, we encourage you to fill out our Inquiry Form here. We’ll provide a detailed, personalized project timeline to ensure we meet your vision and objectives.
HOW MUCH WILL MY DESIGN PROJECT COST?
The investment for a design project with MuseBoard Branding Agency is tailored to the unique needs and vision of your brand. Below are our starting prices, which reflect the high-quality, bespoke services we provide. The final cost is determined by the complexity and scope of each project:
- Brand Identity Projects start at $1,500, with pricing adjusted based on the depth and customization required.
- Web Design Projects start at $2,000, varying depending on the level of design customization, number of pages, and integrations needed.
- Brand Collateral Design starts at $150, with pricing based on the specifics and scale of the project.
To receive a more precise quote tailored to your needs, we invite you to fill out our Inquiry Form here. We’re excited to collaborate with you to craft a personalized proposal that aligns with your brand vision and goals.
DO YOU OFFER JUST A LOGO DESIGN?
No, we don’t offer just a logo design. A logo is a crucial element, but it’s only a small piece of a larger puzzle. At MuseBoard Branding Agency, we believe in creating full, strategic brand identities that encompass much more than just a logo. A cohesive brand identity ensures that your brand resonates deeply with your target audience and creates a lasting impression across all touchpoints, whether online, in print, or in person.
A logo, while essential, is just one visual representation of your brand. It doesn't tell the full story, convey your brand’s values, or establish a sense of trust and recognition with your audience. A cohesive brand identity includes thoughtful design elements such as color palettes, typography, imagery, and a brand voice that all work in harmony to communicate your brand’s essence and elevate your luxury positioning.
For luxury-driven brands and customers, consistency and attention to detail are paramount. Every interaction with your brand, from your website to your packaging to your social media, needs to reflect your premium identity. When all the visual and emotional elements are aligned, your brand becomes memorable, impactful, and immediately recognizable—instantly reinforcing trust and loyalty with your discerning clientele.
At MuseBoard, we take the time to craft a brand identity that not only looks beautiful but is also strategically designed to elevate your business and connect with your audience on a deeper level.
WHAT IF I ALREADY HAVE BRANDING - CAN YOU DESIGN JUST A WEBSITE OR MY BRAND COLLATERAL?
While we typically prefer to work with clients from the ground up to ensure consistency and alignment with your vision, there is a possibility. If your existing branding was created by a reputable designer and meets high-quality standards, we may be able to design your website or brand collateral without developing the brand ourselves. However, we’ll need to carefully review and approve your branding to ensure it aligns with our design principles, style, and specialty.
Having a strong, cohesive brand identity is essential to making a lasting impact, which is why we say this is a possibility but a rare exception. We’re passionate about creating cohesive, impactful brands from start to finish, ensuring every element works together seamlessly.
Please fill out our Inquiry Form here to book a discovery call.
DO YOU OFFER PAYMENT PLANS?
Absolutely! We understand the importance of flexibility when it comes to investing in your brand. To ensure a seamless experience, we offer flexible payment arrangements. A 50% non-refundable deposit is required upon securing your project, with the remaining balance due upon completion. For more extensive projects, we can provide additional customized payment plans tailored to your needs, making your investment both convenient and manageable.
DO YOU PROVIDE REFUNDS OR CREDIT?
Please be aware that MuseBoard Branding Agency, no refunds or credit are provided once a client is under contract and work commences. This applies to all payments, including the initial deposit, any paid invoices, and digital products purchased directly from our website.
IS MY INITIAL DEPOSIT REFUNDABLE?
The initial deposit is non-refundable. When you book a project with us, we reserve dedicated time exclusively for your brand, often months in advance. This allows us to give your project the attention and care it deserves. In doing so, we may need to turn away other clients to accommodate your reserved time slot.
If a project is canceled, it can leave an empty spot that could have been allocated to another project, potentially impacting our schedule. The deposit signifies your commitment to proceeding with the project, ensuring that both parties are aligned in their dedication to the work. This policy helps us maintain the high level of service and exclusivity we provide to all of our clients.
ARE THERE ANY ADDITIONAL FEES THAT ARE NOT INCLUDED IN YOUR PACKAGES?
For our website design services, please note that website hosting, domain purchasing, and any subscription or app fees for third-party integrations are not included in our packages. Additionally, for brand identity and collateral services, font licenses are not included in the pricing and are the sole responsibility of the client.
However, not every project will require these additional fees, it depends on the scope and specific needs of your project. Any potential additional costs will be clearly outlined in the project proposal and discussed during the onboarding process, ensuring full transparency from the very beginning.
WHAT ARE YOUR PAYMENT OPTIONS?
We offer both flexible installment plans and pay-in-full options, allowing you to choose the arrangement that best suits your preferences.
For your convenience, we accept payments via debit or credit card, ensuring a seamless and secure transaction process.
HOW DO YOU HANDLE COMMUNICATION WITH CLIENTS THROUGHOUT THE PROJECT?
Once your project is secured, we’ll onboard you into your dedicated client portal, where all communication will take place moving forward. This ensures that everything, such as project progress, feedback, and document sharing, is stored in a centralized and organized location, making it easy to access and manage. You’ll be able to securely share files, documents, and updates, streamlining the entire process.
Additionally, if needed, clients have the option to book and schedule Zoom calls with us during the project to discuss any details or questions. We’re committed to making the experience as smooth, accessible, and enjoyable as possible!
HOW DO YOU HANDLE PROJECT DELAYS OR UNEXPECTED ISSUES?
At MuseBoard Branding Agency, we’re a relaxed team who understands that good things take time. We also recognize that life can get busy and unexpected issues may arise. That’s why we value open communication and partnership with our clients. If delays or unforeseen circumstances occur, we make it easy for clients to pause their project when needed, following the process outlined in our contract and project proposal.
However, please note that pausing your project may result in additional restart fees, and clients will be charged for any work that has already been completed. Furthermore, completely ghosting a project without communication can lead to project termination with no refunds or credit towards future services. We believe in transparency and clear communication, and we’re here to support you every step of the way.
DO YOU OFFER RUSH SERVICES AND ARE THERE ANY ASSOCIATED FEES?
Yes, depending on our current schedule, we do offer rush services for clients who need expedited timelines. This allows us to prioritize your project and ensure it receives the attention it requires. The rush fee will vary depending on the scope of the project, the tasks being expedited, and the timeline you need.
For more details about our rush services and to discuss your specific project needs, we invite you to fill out our Inquiry form here. We’ll be happy to provide you with the information you need and find the best solution for your timeline.
CAN I ADD SERVICES LATER IF I DECIDE I NEED MORE?
Absolutely! Many of our clients opt to book their projects in phases, offering the flexibility to add services as their needs evolve. We’re committed to supporting you throughout the process, ensuring that your brand continues to grow seamlessly with your business.
Please note, should additional services be requested, the impact on your project’s timeline and launch date will depend on our schedule and the scope of the service add-on. We’ll work closely with you to accommodate any adjustments and ensure everything aligns with your vision.
WHAT ARE YOUR HOURS OF OPERATION?
Our official hours of operation are Monday through Friday, from 9 AM to 5 PM.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
We typically recommend booking your project 1-3 months in advance. This allows us to schedule our work efficiently and ensure we can dedicate the appropriate time and attention to your project. However, it may be possible to start a project earlier, depending on the scope and our availability. Please note, a rush fee may apply depending on the urgency of the deadline and complexity. If you need an expedited project, please let us know as soon as possible, and we will assess our ability to accommodate your request while ensuring that the highest quality of our work is maintained.
Please fill out our Inquiry Form here to secure your project today! We can't wait to hear from you!
HOW CAN I SECURE MY BRAND TRANSFORMATION WITH YOU?
To begin working with us, we encourage you to first visit our Services page on our website and carefully review each service of interest. This will provide you with a clear understanding of our offerings, deliverables, timelines, and other important details.
If you feel we could be a great fit for your brand and you're ready to take the next step to secure your brand transformation, please fill out our Inquiry Form here. Once we receive your submission, we’ll schedule a discovery call to discuss your vision and brand transformation in more detail.
We can’t wait to hear from you and explore how we can bring your brand to life!
BRAND IDENTITY
HOW LONG WILL IT TAKE TO CREATE MY BRAND IDENTITY?
At MuseBoard Branding Agency, we prioritize quality and precision over speed. The creation of your bespoke brand identity typically takes 2-6 weeks, depending on the complexity and scope of your project. This thoughtful timeline allows us to fully immerse ourselves in your vision and deliver a brand that authentically resonates with your business’s essence.
While the exact duration may vary, the 2-6 week window is a general expectation, ensuring the utmost attention to detail and craftsmanship throughout the process.
To gain a better understanding of how long your specific project may take, we invite you to complete our Inquiry Form here.
WHAT DO YOU NEED FROM ME BEFORE THE PROJECT STARTS?
Before starting your Brand Identity Project, not much is required from you. We will begin with a design questionnaire and a strategy session, which will provide us with essential insights about your business that is required before beginning the official design process. While our strategy session will guide you, it’s helpful to have a clear understanding of your target audience and your business goals.
If you have a sense of the styles or overall vision for your brand that resonate with your target audience, that’s excellent. If not, knowing what you don’t like or what you envision for your brand is a great starting point. Through our strategy session, questionnaires, market research, and expert guidance, we’ll make the process as seamless as possible and ensure that we make informed and strategic decisions for your brand transformation.
In special circumstances, if anything additional is required before the project starts, we will notify you in advance, and it will be clearly outlined in the project proposal.
HOW MANY REVISIONS ARE INCLUDED?
Every project includes 2 rounds of refinements. For more complex projects with a larger scope, we may include up to 3 rounds of refinements. While additional revisions can be requested, they will be subject to a separate fee.
WEB DESIGN
HOW LONG WILL IT TAKE TO DESIGN MY WEBSITE?
At MuseBoard Branding Agency, we prioritize quality and precision over speed. The creation of your bespoke website typically takes 3-8 weeks, depending on the complexity and scope of your project. This thoughtful timeline allows us to fully immerse ourselves in your vision and deliver a website that authentically resonates with your business’s essence.
While the exact duration may vary, the 3-8 week window is a general expectation, ensuring the utmost attention to detail and craftsmanship throughout the process.
To gain a better understanding of how long your specific project may take, we invite you to complete our Inquiry Form here.
WHAT DO YOU NEED FROM ME BEFORE THE PROJECT STARTS?
Before we can begin your website project, there are a few key items we need from you to get started:
- Clear & High-Quality Brand Identity: To receive web design from us, you must already have a clear and high-quality brand identity. We specialize in creating memorable, premium brands, and a cohesive brand identity is crucial for a transformative online experience. While we typically prefer to work with clients from the ground up to ensure consistency with your vision, we may design your website without developing the brand if your existing branding is created by a reputable designer and meets high standards. We’ll need to review and approve your branding to ensure it aligns with our design principles, style, and specialty prior to securing a Web Design Project with us.
- Website Hosting & Domain Purchased: You will need to purchase your website hosting and domain name prior to the project.
- Photography & Product Photography: All website and product photography must be ready before we begin. If you require assistance with stock imagery to substitute for custom photography, please let us know, and we’ll be happy to assist.
- Website Copywriting: If you require help with copywriting, we are happy to assist. However, please keep in mind that copywriting is a specialized service, and while we can support you, it is not our primary focus.
- Web Design & Direction Session: We will conduct a web design and direction session, along with a questionnaire. This will help us understand your business, target audience, and website goals. You should have a clear understanding of what you want to achieve with your website and who you want to reach. These goals will help guide the direction of the project and ensure it aligns with your vision.
- Product or Service Knowledge: A solid understanding of your products or services is necessary, as this will be a key component of your website content.
Timely Submission of Content: All website content, including imagery and text, must be ready by the agreed-upon project start date. Delays in providing content could result in rescheduling the project or incurring a restart fee.
In special circumstances, if anything additional is required before the project starts, we will notify you in advance, and it will be clearly outlined in the project proposal.
IS THE COST OF THE DOMAIN OR HOSTING INCLUDED IN THE PRICE?
No, MuseBoard Branding Agency does not purchase the hosting plan or domain name on your behalf. The client is responsible for all associated costs, including domain registration, hosting fees, and web platform subscription fees through third-party providers.
Please note that MuseBoard Branding Agency is not responsible for any server downtime, software issues, or compatibility concerns that may arise after the site is launched due to your hosting or domain provider.
IS SEARCH ENGINE OPTIMIZATION (SEO) INCLUDED?
Yes, basic SEO setup is included in all of our website packages. This means we'll optimize your website to the best of our ability, ensuring it's set up for search engine success. However, it's important to note that writing for SEO is not included. SEO-focused copywriting is a specialized skill best handled by a professional copywriter who can create content that both resonates with your audience and performs well in search rankings.
If you require additional, specific, or ongoing SEO services beyond the basic setup we provide, we recommend reaching out to an SEO expert.
DO YOU OFFER WEBSITE MAINTENANCE?
No, we do not currently offer on-going website maintenance after the project handover.
However, we do provide 1-2 weeks of post-handover support, depending on the the package, which is included in the cost of investment. This is designed to help you get comfortable with your new site and make updates or changes as needed.
WILL I RECEIVE TRAINING ON HOW TO MANAGE MY WEBSITE?
Yes, absolutely! We’ll work closely with you to identify the elements of your website you may need to edit in the future.
To ensure you feel confident managing your site, we provide a custom video tutorial that walks you through the process, making it easy and straightforward to make updates as needed.
BRAND COLLATERAL
WHAT IF I HAVE MY OWN BRANDING - CAN YOU DESIGN ONLY MY BRAND COLLATERAL?
To receive brand collateral design from us, you must already have a clear and high-quality brand identity. At our agency, we specialize in creating memorable, premium brands, and a cohesive brand identity is essential for producing impactful and consistent brand collateral.
While we typically prefer to work with clients from the ground up to ensure consistency with your vision, we may design brand collateral without developing the brand ourselves if your existing branding is created by a reputable designer and meets high standards.
We’ll need to review and approve your branding to ensure it aligns with our design principles, style, and specialty. A strong, cohesive brand identity is key to making a lasting impact, which is why we consider this a rare exception. Please fill out our Inquiry Form here to book a discovery call.
HOW LONG WILL IT TAKE TO CREATE MY BRAND COLLATERAL?
At MuseBoard Branding Agency, we prioritize quality and precision over speed. The creation of your Bespoke Brand Collateral typically takes 1-3 weeks, depending on the complexity and scope of your project. This thoughtful timeline allows us to fully immerse ourselves in your vision and deliver a brand collateral design that authentically resonates with your business’s essence and meets your vision.
While the exact duration may vary, the 1-3 week window is a general expectation, ensuring the utmost attention to detail and craftsmanship throughout the process.
To gain a better understanding of how long your specific project may take, we invite you to complete our Inquiry Form here.
WHAT DO YOU NEED FROM ME BEFORE THE PROJECT STARTS?
Before we begin your Brand Collateral Design project, there may be specific requirements depending on the type of collateral we’ll be designing.
For almost all collateral, all copywriting is required and should be ready before we start your project. In some cases, additional materials may also be required, such as size dimensions for label designs, dieline templates for packaging designs, official photography, and more.
To clarify the requirements for your project, we encourage you to fill out our Inquiry Form here so we can discuss the unique aspects of your project and outline everything needed on your end. We will also clearly define these requirements in the project proposal.
HOW MANY REVISIONS ARE INCLUDED?
Every project includes 2 rounds of refinements. For more complex projects with a larger scope, we may include up to 3 rounds of refinements. While additional revisions can be requested, they will be subject to a separate fee.
DO YOU OFFER PRINTING SERVICES & IS IT INCLUDED?
No, MuseBoard Branding Agency does not provide or include printing services in any of our packages. We specialize in designing brand collateral, but the responsibility for printing any materials falls entirely to the client.